Payment-Related Questions
Q: What payment methods are available for purchasing eyewear?
A: We accept major credit cards (Visa, Mastercard), digital payment platforms (PayPal, Stripe), and other secure methods. At checkout, enter your card details for encrypted, PCI-DSS compliant transactions to safeguard your financial information—ensuring a safe and seamless purchase experience for all eyewear products.
Sizing & Fit-Related Questions
Q: How do I determine the correct frame size for glasses (e.g., width, bridge, temple length)?
A: Refer to the detailed size chart on each product page, which includes frame dimensions, lens width, bridge distance, and temple length. We also provide a guide on how to measure your current glasses or your face. For personalized advice—such as selecting the ideal frame for a narrow face or high prescription lenses—contact our customer service team at [email protected] for tailored recommendations.
Order-Related Questions
Q: Can I cancel my eyewear order?
A: Yes, but only if the order hasn’t shipped. Cancel before dispatch for a full refund. Post-shipment, follow our return policy for unopened, unused items.
Q: Can I modify my order after placing it?
A: Contact [email protected] immediately. Modifications (e.g., frame color, lens type, prescription details) are possible only if the order hasn’t shipped.
Q: How long until my eyewear arrives?
A: Total delivery time = 1–2 business days (processing) + 7–14 business days (shipping) = 8–16 business days for all destinations. Express shipping options are available for urgent needs.
Q: Can I track my order?
A: Yes. A tracking number is emailed upon shipment. Use it to monitor real-time updates via our “Track Order” feature on the website.
Return & Refund-Related Questions
Q: Can I return eyewear if unsatisfied or if it doesn’t fit?
A: Returns are accepted within 30 days if the item is unused, undamaged, and in its original packaging with all protective films and tags attached. We cover return shipping for defects, wrong items, or sizing issues; customers bear costs for change-of-mind returns. For hygiene reasons, opened or used nose pads, demo lenses with scratches, or custom prescription lenses made to your specific order may not be eligible for return. Please check our full return policy for details.
Q: How long does a refund take?
A: Refunds process within 7 business days after return verification, depending on your payment provider.
Contact Us
For further assistance:
Address: UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG
Telephone:+852 89226016 (Available Monday–Friday, 08:00–17:00 UTC +8)
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)
We respond within 24 hours on business days.